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Important Information for DnA Registered Buyers

PURCHASING POLICIES

  1. The minimum order amount is $100.00. Orders below the minimum will be subject to a $10.00 minimum order surcharge.
  2. Payment terms are pre-paid cash, credit card, certified cheque or moneyorder. Credit terms are available upon the approval of a credit application. A new accounts first order must be pre-paid by cash, credit card, certified cheque or money order. Payment by a non-certified cheque requires a minimum of one year in business and an approved bank reference. C.O.D. courier deliveries of $500 or more and paying by cheque must have cheque certified.
  3. N.S.F. cheques will be subject to a $25.00 service charge. Repeated N.S.F. cheques will result in change of account terms.
  4. Refused shipments will be charged a 20% restocking charge plus freight charges. Reshipping will incur additional freight charges.
  5. It is the customers responsibility to contact distributor within 5 days to submit a claim on their behalf to the freight company for shipments suffering damage or loss while in the hands of a freight company.
  6. Order discrepancies (i.e. under/over quantity shipped, wrong item sent) must be reported within 10 days of receiving shipment.
  7. Prices are subject to change without notice.
  8. All orders are shipped F.O.B. our warehouse (i.e. subject to freight charges).
  9. All items are sold as novelties only.
  10. Copy of a current business license and/or a GST number is required to become a Registered Buyer with DnA.

RETURN POLICIES

  1. All product returns must be authorized by your account representative prior to sending return. All returns may be subject to restocking fee unless error made by supplier.
  2. Product returns will be accepted for the following reasons;
    • Manufacturers defect.
    • Order discrepancies; i.e. over/under quantities shipped or wrong item sent. (Must be reported within 10 days of receiving shipment and returned in items original condition, free of customers tags and markings.)
  3. Product returns will not be accepted for the following reasons;
    • Damaged product or packaging due to customer or freight companynegligence.
    • Missing components due to customer negligence.
  4. - Discolored, faded or soiled items or items that are shopworn or have been used as a demonstration model. * (N.B. We will be happy to provide replacement packaging and components when available.)
  5. Absolutely no returns will be considered on consumer used items. (The consumer should be advised to seek recourse via the warranty provided by the manufacturer.)
  6. No returns will be considered on close-out/clearnace product.
  7. Product returns will be credited to customers account or a replacement will be shipped with the customers next order.
  8. No returns will be accepted on special ordered/purchased item (items specifically ordered for a customer).

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